Growth Retainers

Where Your Growth Gets Real

Forget the cookie-cutter agency experience. At LumoSense, we don’t just consult - we roll up our sleeves and work alongside you, bringing real-world expertise from founders who’ve been in your shoes.

With a LumoSense Growth Retainer, you gain a hands-on partner that’s fully embedded in your team, giving you the kind of support, insights, and strategy you’ve always needed to take your eCommerce business to the next level.

Whether you're laying the groundwork, scaling up, or optimising an already high-performing brand, there’s a retainer designed to meet you exactly where you are - making sure every step you take is rooted in sustainable growth, higher profitability, and clear outcomes. Explore our retainers below to find the perfect match for your goals.

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Our Approach Our Approach Our Approach Our Approach Our Approach

Our Approach Our Approach Our Approach Our Approach Our Approach

  • Founder-Led Expertise

    Strategies and insights from founders who’ve scaled businesses from the ground up, understanding the real challenges you face.

  • Profit-First Focus

    Every decision and recommendation is grounded in increasing profitability and reducing unnecessary costs, not just chasing revenue.

  • No-Nonsense, Hands-On

    We don’t deal in fluff or empty jargon. You get straight answers, practical advice, and hands-on support that drive results.

  • Embedded Partnership

    We’re not an agency on the sidelines. We’re in it with you, fully integrated as an extension of your team.

  • Flexible Retainers for Any Stage:

    Whether you’re just starting out or scaling aggressively, our retainers are designed to meet you where you are and grow with you.

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Our Growth Retainers: A Partner at Every Stage

Whether it’s refining your customer journey, optimising your financials, or building an efficient marketing strategy, your consultant will adapt to deliver what will make the most impact for you.

ESSENTIALS: Perfect for brands building a strong foundation.

What You Get:

  • A deep-dive assessment of your current setup - everything from marketing channels to operational processes - to identify opportunities for growth and efficiency.
  • Essential guidance in developing or refining your brand positioning, target audience insights, and foundational strategies that will support early growth.
  • Regular check-ins that offer strategic insights and practical adjustments to help your business grow steadily and sustainably.

Outcomes: A robust foundation for growth with the key structures, brand clarity, and operational insights needed for ongoing success.

Dedicated Time: 2-3 days per month

With the Essentials Retainer, you get more than strategy; you get actionable steps that prepare your business for sustainable, steady growth from the ground up.

ACCELERATOR: For scaling brands ready to amplify their reach.

What You Get:

  • An in-depth analysis of your customer journey, marketing efforts, and operational processes to ensure every part of your business is optimised to scale effectively.
  • Enhanced strategies to boost visibility, target high-value customers, and streamline operations, allowing you to achieve growth without losing efficiency.
  • Data-driven insights and ongoing adjustments, helping you adapt and maximise opportunities across all parts of your business.

Outcomes: Optimised visibility, refined processes, and growth that’s effective and scalable across both customer-facing and back-end functions.

Dedicated Time: 4-6 days per month

The Accelerator Retainer is perfect if you’re ready to step up your game, reach new customers, and create more efficiency across marketing, sales, and operations.

PERFORMANCE: For established brands ready to scale aggressively.

What You Get:

  • A fully integrated approach to marketing, operations, and finance to maximise growth, efficiency, and profitability across every function of your business.
  • Advanced, data-driven strategies that refine your customer experience, optimise financial processes, and scale your operational capacity to meet demand.
  • Tailored advice on customer retention, automation, and operational efficiency, making sure you’re prepared for sustainable long-term growth.
  • Strategy sessions that keep you aligned with evolving goals and new opportunities as your business scales.

Outcomes: A high-performing, cross-functional approach to growth, keeping your brand competitive and scalable without compromising profitability.

Dedicated Time: 7-9 days per month

With the Performance Retainer, you’re equipped for growth that reaches beyond marketing and touches every area of your business - ensuring your brand can keep pace with demand.

TRANSFORMATION: For high-growth brands needing full-spectrum, high-touch support.

What You Get:

  • A complete, holistic overhaul across marketing, operations, finance, and customer experience, ensuring every department is primed for growth and profitability.
  • Advanced strategic insights into both customer-facing and operational elements, from demand forecasting and inventory management to targeted customer engagement.
  • A high-touch partnership that gives you continuous, proactive support with priority access to our team for real-time guidance and agile problem-solving.
  • Regular insights on financial health, cost optimisation, and resource allocation to keep your business efficient and profitable at scale.

Outcomes: A fully integrated, high-growth operation that’s optimised, profitable, and ready to support rapid, sustainable expansion.

Dedicated Time: 10+ days per month

With the Transformation Retainer, you’ll experience the full impact of having a trusted advisor embedded in your business, driving cohesive, data-backed growth at every level.

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Why LumoSense? Why LumoSense? Why LumoSense? Why LumoSense? Why LumoSense?

Why LumoSense? Why LumoSense? Why LumoSense? Why LumoSense? Why LumoSense?

  • Founder-Led Experience

    We’re not just strategists; we’re founders who’ve been exactly where you are. We've scaled bootstrapped businesses from spare rooms to eight-figure revenues. We know the excitement, the growing pains, and the challenges that come at every stage of growth. With our firsthand experience, you get strategies that are practical, focused, and proven in real-world eCommerce growth.

  • Hands-On Partnership

    Unlike traditional agencies, we don’t just send reports and check in occasionally. We’re right there with you, around the table and on the same side, giving you a sounding board for your ideas, a partner to help solve challenges, and the operational support you need to make every decision count.

  • Profit-First Growth

    Growth for the sake of growth doesn’t interest us. Every recommendation we make is geared toward increasing profitability, cutting unnecessary costs, and driving sustainable success - keeping your goals front and center.

  • Flexible Options for Every Stage

    No matter where you are in your journey, we’ve designed a package that fits. You’ll get the right amount of support, strategy, and actionable insights to achieve meaningful progress without straining your resources. Whether you’re just getting started or scaling aggressively, we’re here to support you every step of the way.

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Your Questions Answered

What’s the commitment for a Growth Retainer?

Our retainers operate on a quarterly basis to allow for meaningful progress and impactful results. This timeframe lets us fully integrate into your team, understand your business inside and out, and drive strategic changes that deliver real growth. We’re confident this period gives us the opportunity to lay the groundwork for your success.

How do I know which retainer is right for my business?

Our retainers are designed to meet businesses at various growth stages, so there’s an option that fits everyone. During the discovery call, we’ll get to know your current challenges, goals, and resources, and we’ll recommend the retainer that offers the right level of support for your needs.

What specific services will my package include?

While each package includes certain foundational support, the specific services will depend on your unique business needs. We’ll start by evaluating what’s already working and what isn’t, and then we’ll tailor our strategy to address your biggest priorities, whether that’s operations, marketing, finance, or customer experience.

How is working with LumoSense different from a typical agency?

Unlike traditional agencies, we operate as an embedded part of your team, not as an outside vendor. You’ll have direct access to founder-led expertise, practical advice based on real-world experience, and hands-on support that’s fully aligned with your goals and culture.

Can I switch to a different retainer if my needs change?

Absolutely. If you need more (or less) support as your business evolves, you can switch to a different retainer level. We’ll check in regularly to ensure your package continues to meet your needs and support your growth.

What kind of results can I expect?

While every business is unique, our goal is to drive profitable growth, operational efficiency, and a more optimised customer journey. We’ll provide regular updates and insights to show progress, and we’re always focused on maximising your return on investment.

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Ready to See the Impact of a True Growth Partner?

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