Build Relationships That Fuel Growth

Customers are your best advocates, and a memorable experience makes them want to stick with your brand - and bring others along.

Our Customer Experience, Personalisation & Support service leverages our own experience as founders who know the value of every customer. By focusing on genuine relationships, strategic personalisation, and efficient support, we help you turn one-time buyers into loyal advocates who drive revenue and increase profitability.

Transparency That Builds Trust and Retention

Customers stay loyal to brands that are open and honest. We help you build transparent communication at every stage - from purchase updates to handling issues - because clear, honest updates build trust, which increases repeat purchases and boosts customer lifetime value.

Customer Reviews & Reputation Management

Customers trust other customers. By setting up systems for collecting and managing reviews on platforms like Trustpilot and Google, we turn your existing customers into powerful advocates. Positive reviews not only improve conversion rates but also build a reputation that attracts new customers, driving growth with the highest ROI.

Segmented, Personalised Email Campaigns

We know that targeted communication keeps customers engaged. By segmenting email messaging based on customer preferences and buying behaviour, we help you send personalised offers and updates that keep customers coming back. The result? Higher email engagement and increased revenue from repeat purchases.

Cost-Effective Customer Support Solutions

Exceptional support doesn’t have to be time-consuming. We set up a mix of automated support options and live assistance to make sure customers feel valued without overwhelming your team. Quick, efficient responses increase satisfaction, reduce churn, and free up your resources to focus on growth.

The Benefits The Benefits The Benefits The Benefits The Benefits

Turn Customers Into Advocates
A great experience inspires loyalty and word-of-mouth referrals, building brand awareness with minimal spend.
Increase Repeat Purchases
Personalised messaging and positive reviews build trust, encouraging customers to buy again.
Reduce Costs With Scalable Support
Efficient customer support cuts down on time and resource costs, allowing you to support more customers as you grow.

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Our Approach

Our approach combines transparency, personalisation, and efficiency to create a customer experience that fuels loyalty and revenue growth. We leverage our own founder experience to help you build customer relationships that drive profitability.

Customer Journey Mapping
We map your customer journey to understand every touchpoint. By identifying where transparency and personalisation can make the biggest impact, we create a plan that keeps customers engaged and loyal.
Building Advocacy Through Reviews
Positive reviews have a significant influence on new buyers. We set up systems to encourage authentic reviews, manage your reputation, and integrate these reviews into your website and search results, amplifying their impact.
Segmentation & Personalised Engagement
Targeted messages keep customers interested. We use data to segment and personalise email communications, creating offers and updates that encourage repeat purchases and increase revenue.
Support Solutions That Save Time
We implement a mix of automation and live support, giving customers fast responses while keeping your time and resources focused on growth. By freeing up your team, you’re able to maintain high satisfaction rates without sacrificing efficiency.

Deliverables

Customer Journey Map
Clear touchpoints for building loyalty and repeat purchases.
Review & Reputation Management
Systems for collecting and managing reviews, including integration with Google and Trustpilot.
Segmented Email Strategy
A tailored approach for sending relevant offers and updates.
Efficient Customer Support Setup
Scalable support options that balance automation with a human touch.

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Is This Right For You?

Our Customer Experience, Personalisation & Support service is perfect for eCommerce brands that:

Want to turn customers into advocates to build brand awareness cost-effectively.
Need efficient support systems to handle growth without overwhelming their team.
Seek higher engagement and retention through personalised, targeted communication.

Frequently Asked Questions

How does transparency improve profitability?

Transparency builds trust, making customers more likely to return and refer others. Loyal customers spend more over time, increasing lifetime value and reducing the need for constant new customer acquisition.

Why are reviews important for growth?

Reviews are powerful for attracting new customers—they provide social proof and credibility, especially when integrated into search results through Google rich snippets. This boosts click-through rates, trust, and conversions.

How does segmented email impact engagement?

Segmented emails reach customers with relevant offers, making them more likely to engage and return. Personalised communication builds loyalty and drives repeat purchases, increasing revenue without needing to attract new customers.

How can customer support be efficient yet effective?

We set up a combination of chatbots, FAQs, and live support to handle common inquiries efficiently while keeping your team available for more complex questions. This keeps response times quick, satisfaction high, and resources focused on growth.

Ready to Build a Brand Customers Love to Talk About?

Create a customer experience that fuels loyalty, drives revenue, and builds lasting advocacy.

Let's start the conversation ➡️

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Loyalty & Subscription Programs
Keep customers coming back by rewarding loyalty and supporting ongoing engagement.
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SEO & Content Strategy
Keep customers connected with valuable content that supports advocacy and repeat purchases.
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